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Shipping

Shipping costs

Shipping within Germany is free from a minimum order value of 29 €. Below 29 € the shipping costs 3,90 €. We ship our goods via DHL and UPS.

You can send your product by express shipping for an additional charge. For orders over 50 € the express shipping is free of charge in Germany.  

To Austria we ship our goods via UPS. If the minimum order value is below 50 €, shipping to Austria costs 3,90 €. Above 50 € the shipping is free of charge.


Payment methods

We offer the following payment methods for your order in our store:

Germany

  • PayPal
  • Klarna (Invoice, Slice It and Sofort bezahlen)
  • Credit Card (Visa, Mastercard, Amex, Discover, Diners Club, JCB and Maestro)
  • Giropay


Austria

  • CreditCard (Visa, Mastercard and Amex)
  • Vorkasse
  • Paypal


PayPal

PayPal can only be used as a payment method in Germany and Austria. In order to use PayPal, either a credit balance must be available in the PayPal could or a bank account for a direct debit must be deposited. Credit cards deposited in the PayPal account can not be used.

Returns

Returns are currently free in Germany and are handled by DHL. Please use our returns portal for your returns. There you will also find all further relevant information about the process of your return.

For returns from Austria please contact our customer service via service@vaay.com.