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Shipping

Shipping costs

Shipping within Germany is free of charge. We ship our goods via DHL. To Austria we ship our goods via UPS. If the minimum order value is less than 50 €, shipping to Austria costs 3,90 €. Above 50 € the shipping is free of charge.

Payment methods

We offer the following payment methods for your order in our store:

Germany

  • PayPal
  • Bank Deposit
  • Klarna (Invoice, Slice It and Sofort bezahlen)
  • Credit Card (Visa, Mastercard, Amex, Discover, Diners Club, JCB and Maestro)
  • Giropay


Österreich

  • CreditCard (Visa, Mastercard and Amex)
  • Vorkasse


PayPal

PayPal can only be used as payment method in Germany. In order to use PayPal, either a credit balance in PayPal could be available or a bank account for a direct debit must be deposited. Credit cards deposited in the PayPal account can not be used.Returns

Returns are currently free in Germany and are handled by DHL. Please use our returns portal for your returns. There you will also find all further relevant information about the process of your return.

For returns from Austria please contact our customer service via service@vaay.com.