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Returns

You want to return your VAAY products? That is a pity, but no problem!

If your products are still sealed, we will gladly refund your money. We ask for your understanding that for hygienic reasons we can only take back unopened items.

How can I return my products?

    1. Pack the unopened items in a shipping box.

    2. Enter your personal data in our returns portal and print out our shipping labels. In the printed document you will also find detailed instructions on what to do.

    3. Attach the DHL return label clearly visible on the shipping box.

    4. If your return contains 3 or more of our VAAY diffuser pens, you will also need to attach the lithium-ion battery transport label to the shipping box. Also make sure to use a sturdy shipping box and fix the items with filling material (paper or similar) for transport in the shipping box.

    5. Bring the package to a DHL Packstation or branch near you. We will of course pay the postage for the shipment!

    6. After our receiving department has checked the seals of the returned items, you will receive a credit note from us in the amount of the original purchase price.

    ATTENTION: For our customers from Austria

    If you want to cancel your order, you can apply for a free return label from us. Please write to us at service@vaay.com and tell us your order number.

    We will then send you your desired return label via e-mail within 24-48 hours. There we will also explain to you what you have to take into account for the return shipment.